Talent is Everything
“I believe the real difference between success and failure in a corporation can very often be traced to the question of how well the organization brings out the great energies and talents of…
The HARD sell of Legal Services
I can hardly wait. More or bigger entrants to the UK legal market. No doubt, the usual marketing triggers will be wrung through. Interruption marketing will be the default position. How many times have you…
The Client Centric Firm
Everyone wants to be the Best. “Clients First.” “Excellence in Client Service.” “Staying close to our clients.” “Client-focused.” The list is endless. But, in this scramble for the High Point of hyperbole, how…
Unlocking the potential of your clients
Clients can be demanding creatures. Indeed, there are some where, it doesn’t matter what you do, it will never be enough. But, at the risk of stating the obvious, your firm is the…
Making the Most of your Legal Content
“The painter has to wrestle with colour, canvas and brushes, the sculptor with stone and chisel … yet, the creative act, their ‘vision’ of what they are going to create, transcends time. It…
Is your career on Stop?
> Career (or personal) development in law firms gets scant attention. You join, having endured a contrived process of elimination, with high expectations. Your head is full of principled ideas of how the…
‘Own label’ Legal Services
Retailers are masters at persuading you to buy. Pile them high sell them (not so) cheap. Brands. Super brands. Food. And non-food. We got this (a long time ago now). And then came…
The Full Service Law Firm – or Is It?
How many times have I heard the words “full service” mentioned? What does it (actually) mean? Full service of what? Law? Legal advice? Commercial advice? Commonsense advice? Or, all the services, of whatever…
Fix the Workplace not the People
How many times do you find yourself locked in mortal combat with someone trying to change you? It’s as if n-o-t-h-i-n-g is good enough. Those cryptic comments premised on the idea of ‘feedback’…
R.I.P. up the ‘Business Development’ Script
What does Business Development (BD) mean to you? Branding? Networking? LinkedIn? Social Media? Blogging? Sales? Marketing? Innovation? Change? Thinking the i-m-p-o-s-s-i-b-l-e? Imagine being offered a blank sheet of paper and asked to write…
